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Why our silver does not change over timeOur jewelry is of high quality.
They are not chemically treated, therefore they do not oxidize, do not turn black, and are always kept in excellent condition.
They are made of 925 and 800 silver, therefore they maintain their characteristics and their color does not change over time. And they don’t turn yellow.
They are not chemically treated, therefore they do not oxidize, do not turn black, and are always kept in excellent condition.
They are made of 925 and 800 silver, therefore they maintain their characteristics and their color does not change over time. And they don’t turn yellow.
For the sake of clarity, “turning yellow” is an inevitable consequence of silver jewelry, ie coated with a layer of silver. They are often jewels made of brass or brass alloys, and for this reason, once the coating has worn off, the original metal will begin to show, which in the case of brass is in fact yellow.
For this reason we advise you to buy your jewels from trusted retailers, who guarantee their quality and real composition at all times.
For this reason we advise you to buy your jewels from trusted retailers, who guarantee their quality and real composition at all times.
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Why our jewels do not cause allergiesOver 20 years of experience have taught us that irritations and allergic reactions were too often caused by metals declared as silver, but which were not.
Very often, on the other hand, it was treated with silver, but chemically treated with nickel, a highly allergic element, capable of triggering allergy and intolerance reactions.
Very often, on the other hand, it was treated with silver, but chemically treated with nickel, a highly allergic element, capable of triggering allergy and intolerance reactions.
All our jewels are made of 925 and 800 silver, are free of nickel and cadmium, and are not chemically treated. For this reason, you can safely wear them excluding any possible form of allergy or irritation.
With the exception, of course, of an actual and proven allergy to silver.
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How to clean our jewelryThe jewels sold on our e-store are not chemically treated, therefore they do not oxidize and are always kept in excellent condition.
However, you can take the utmost care of them and guarantee their beauty over time by following our advice. Click here for all the details.
However, you can take the utmost care of them and guarantee their beauty over time by following our advice. Click here for all the details.
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How to get free shippingAll purchases starting from € 70.00 include free shipping to Italy, the Vatican City and the Republic of San Marino.
Free delivery is made with Fermopoint shipping, with delivery to the Fermopoint collection point closest to you.
If you prefer another shipping method, you can select it at the time of purchase, paying the corresponding amount.
Payment on delivery is not allowed with Fermopoint shipping.
Free delivery is made with Fermopoint shipping, with delivery to the Fermopoint collection point closest to you.
If you prefer another shipping method, you can select it at the time of purchase, paying the corresponding amount.
Payment on delivery is not allowed with Fermopoint shipping.
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How to choose the right size for bracelets The measures indicated in the product are expressed in the Italian Measure.
In order not to mistake the size of your ring, consult the size chart.
If you don’t know the size of your finger, you can calculate it by taking the inside diameter of one of your rings.
Consult the table to find out the corresponding Italian measure.
If you don’t already have a ring, you can go to a jeweler in your city and ask to know the exact size of your finger.
Remember that for some models, especially the tall ones, it is advisable to buy 1/2 sizes more for better comfort.
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HOW TO CHOOSE THE RIGHT SIZE FOR BRACELETSThe size of the bracelets is indicated in the full length, i.e. including the closure and the hooking rings.
If you know your wrist size, it will be easy to choose the right size for your bracelet.
Remember that for some models, especially those with semi-rigid knits such as Indian and Thai snakes, it is recommended to buy 1/2 sizes more.
If you know your wrist size, it will be easy to choose the right size for your bracelet.
Remember that for some models, especially those with semi-rigid knits such as Indian and Thai snakes, it is recommended to buy 1/2 sizes more.
If in doubt, contact us indicating the size of your wrist and the bracelet you would like to buy. We will be able to advise you to buy the best size for you.
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How to make an exchangeIf the item you purchased does not fit, you can exchange it with a different size or with another item in the catalog.
All in a simple and fast way. You have 14 calendar days from the day you received your order.
Only for purchases made in December, the changeover time is extended to January 14 of the following year. Procedure:
- send an e-mail to servizioclienti@gioielliargento.eu asking to change the article. Always indicate the order number and the article code;
- Indicate the article or size with which you want to exchange your article. For any help, always call Customer Service who will be able to advise you in the right way;
- Send us the item to change;
- Indicate the shipment to use for the new shipment;
- Receive via email the link for the payment of the shipment and any price difference due to the change of the item;
- Make the payment;
- Receive the new replacement item.
For shipping you can:
- choose our Return Fermopoint service (you can find details in the FAQ) at the price of only € 4.90 (valid only for Italy);
- Use a traceable shipment, post or courier, to be sent to: AryA Gioielli Argento – Piazza Riconoscenza 7a – Saronno (Va)
For non-EU countries, due to the high customs charges, the exchange is allowed only in the event of an error in sending the purchased item.
However, send us an e-mail, within 5 days of receiving the goods, to report the problem encountered and we will do our best to find a solution.
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How to prepare the parcel to be shippedIf you need to return a purchased item, whether it is for an exchange or for a return, you will need to prepare a suitable package.
It really is that simple. Follow our directions:
It really is that simple. Follow our directions:
- buy a padded envelope in size C or D, depending on the size of the package. They are available in stationery or in Buffetti centers;
- insert the jewel in its original box and then inside the padded envelope;
- close the envelope with its flap and secure the side of the closure with adhesive tape.
Your package is ready for shipment.
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Return eligibilityEach item received by the company for return, or for an exchange, will be subjected to a careful check to verify that it is actually suitable for return (or exchange).
This verification serves to ascertain:
This verification serves to ascertain:
- that the item is in perfect condition;
- that it has not been used;
- that it has not been soiled (especially for articles in silk and fabrics);
- that has not been damaged, either by the Customer or during transport.
These operations are necessary in order to always guarantee the perfect condition of the items sold on our store.
We remind you that in no case returns of items made or modified to measure are accepted.
We remind you that in no case returns of items made or modified to measure are accepted.
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Order refundWithin 14 calendar days of receipt of the item, after verifying the eligibility for return, we will refund the order. The refund does not include:
- Shipping costs (€ 3.90 in case of free shipping)
- Practice management fees of € 5.00
The refund will be made in the following ways:
- Cancellation of the transaction for payments made with Paypal;
- Cancellation of the transaction for payments made by credit card;
- Bank transfer for all other payment methods.
For the bank transfer it is necessary to provide the bank details for the refund within the established time. In any case, in order to obtain the refund, it is essential to provide your tax code for the due tax obligations.
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Fermopoint returnDo you need to change your article? Use the Fermopoint Return at the price of only € 6.00 (valid for Italy only). An easy, fast and economical shipping method. You will be asked for the cost of shipping together with the price difference of the changed item and the cost of the new shipping. The procedure is really simple:
- indicates the chosen pick-up point. Click here to find the collection point closest to you;
- print the document we will send you and affix it to the package;
- go to the Fermopoint point selected for the delivery of the package;
- collect the delivery receipt.
No amount will be due in the event of an exchange due to our error in sending the purchased item.
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Gift BoxDuring the purchase, you can choose to receive your jewel in an elegant gift box, adorned with organza or satin ribbons. Gift wrapping is always free.
If you prefer plain packaging, you will receive your jewelry in its original ribbon-free packaging.
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ShipmentsWe ship all over Italy, in Europe, and in most countries EXTRACEE, with fast delivery 1/2 days, even abroad. Shipments are entrusted to the couriers SDA, DHL, BRT and Poste Italiane. Click here for all the details.
If your city is not present in the options, contact us and we will immediately find a solution for you.
